Job Description
Join our award-winning team as a Remote Customer Support Specialist based in Tucson! We're urgently hiring tech-savvy professionals to deliver exceptional service from home. Equipment provided – including laptop, headset, and software. Enjoy competitive pay, full benefits, and zero commute while supporting industry-leading clients.
As a cornerstone of our success, you'll resolve complex technical inquiries with precision and empathy. Our Tucson-based operation combines local expertise with global reach, offering growth opportunities in a dynamic tech environment. No experience? We provide comprehensive training!
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Troubleshoot technical issues using provided diagnostic tools
- Maintain detailed documentation in CRM systems
- Collaborate with Tier 2 engineers for escalations
- Identify trends to improve customer experience
- Conduct product training for new users
- Meet KPIs for resolution rates and CSAT scores
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with remote work tools (Zoom, Slack, CRM)
- Strong problem-solving and communication skills
- Ability to work independently in home environment
- Reliable high-speed internet connection
- Basic technical troubleshooting knowledge