Job Description
Join our award-winning remote team immediately! GlobalConnect Solutions is hiring motivated Customer Support Specialists in Oklahoma City for flexible full-time roles with competitive benefits. Work from home while making a real impact on our clients' success.
What We Offer:
- Immediate start date and flexible scheduling
- Comprehensive health/dental/vision insurance
- 401(k) with company matching
- Home office equipment stipend
- Professional development opportunities
Be part of a dynamic company recognized for employee satisfaction and innovation. Apply today to begin your remote career journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product problems
- Document cases in CRM systems with detailed accuracy
- Collaborate with technical teams for complex escalations
- Meet/exceed performance metrics (CSAT, resolution time)
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional communication and problem-solving skills
- Self-motivated with strong time management abilities
- Reliable high-speed internet connection
- Ability to work independently in a remote environment