Job Description
Join TechSolve Solutions as a Remote Customer Support Specialist! We're urgently hiring talented professionals in Virginia for fully remote positions. No commute, flexible hours, and premium equipment provided – including laptop, headset, and ergonomic accessories. As a leader in tech support innovation, we offer competitive compensation, comprehensive benefits, and a dynamic virtual work environment.
At TechSolve Solutions, you'll be the heart of our client success team, resolving technical inquiries with precision and empathy. This is your chance to launch or advance your career in a supportive, forward-thinking company that values work-life balance.
Responsibilities
- Deliver exceptional technical support via phone, chat, and email for diverse client portfolios
- Diagnose and resolve hardware/software issues using provided remote access tools
- Maintain detailed documentation in CRM systems and knowledge base
- Collaborate with Tier 2 engineers on complex escalations
- Contribute to process improvement initiatives
- Train on new technologies and products quarterly
- Meet/exceed performance metrics (first contact resolution, CSAT)
Qualifications
- 2+ years in customer support or technical troubleshooting
- Proficiency with Windows/macOS and cloud platforms (G Suite, Office 365)
- Excellent written/verbal communication skills
- Self-motivated with strong time management abilities
- High-speed home internet connection required
- CompTIA A+ or equivalent certification preferred
- Experience with Zendesk or similar support platforms
- Ability to work independently in a remote setting