Job Description
Join our award-winning client support team and become the voice of innovation! We're seeking passionate Remote Customer Support Specialists to deliver exceptional experiences from home. Immediate hire opportunity with competitive benefits and career growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Identify process improvements to enhance customer satisfaction
- Maintain performance metrics for resolution times and quality
- Train on proprietary software during onboarding
Qualifications
- 2+ years customer service experience
- Proficiency in Zendesk/Salesforce platforms
- Strong problem-solving and communication skills
- High-speed internet connection and quiet workspace
- Ability to work flexible hours including weekends
- Must reside in Dallas metropolitan area