Job Description
Join Denver Tech Solutions as a Remote Customer Support Specialist and launch your career in tech without prior experience! We're seeking motivated individuals to provide exceptional service to our growing client base. Enjoy the flexibility of remote work while receiving comprehensive paid training and career growth opportunities. Perfect for recent graduates or career changers looking to enter the tech industry.
What We Offer:
- Competitive hourly pay + performance bonuses
- 100% remote work environment
- Full benefits package (health, dental, vision)
- 401(k) with company match
- Professional development stipend
- Flexible scheduling options
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Resolve technical issues with step-by-step guidance
- Document cases accurately in CRM systems
- Collaborate with technical teams for complex issues
- Identify upsell opportunities for existing clients
- Maintain customer satisfaction metrics
- Participate in weekly team training sessions
Qualifications
- No prior experience required
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Comfortable learning new software quickly
- Reliable internet connection and quiet workspace
- Ability to work independently and as part of a team
- Patience and empathy when assisting customers