Job Description
Are you looking for a stable, high-paying career with 100% Work From Home flexibility? Horizon Workforce Solutions is currently hiring Customer Support Specialists to join our growing team. We value dedication and provide comprehensive training for candidates with no prior experience.
As a key member of our team, you will help clients resolve their inquiries, ensuring a seamless experience. Whether you are based in Charlotte, NC, or anywhere in Ohio, this is your chance to work from the comfort of your home with a company that invests in its people.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat.
- Assist customers with product information, billing, and account management.
- Document interactions accurately in our CRM system.
- Identify customer needs and provide appropriate solutions.
- Collaborate with team leads to improve service standards.
Qualifications
- High school diploma or equivalent (GED).
- Reliable high-speed internet connection.
- Basic computer skills and proficiency in Microsoft Office.
- Strong verbal and written communication skills.
- Able to work flexible hours, including weekends.