Job Description
Join Tucson Tech Solutions as a Remote Customer Support Specialist and transform your weekends into rewarding opportunities! We're seeking energetic professionals to deliver exceptional service from the comfort of home. Enjoy flexible weekend shifts while supporting our growing client base with cutting-edge tech solutions. This role offers competitive pay, full benefits eligibility, and a chance to build your career in a dynamic remote environment.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits (medical/dental/vision)
- Professional development stipend
- Modern home office equipment provided
- Collaborative virtual team culture
Responsibilities
- Resolve technical inquiries via phone, email, and chat
- Document cases accurately in CRM system
- Collaborate with Tier 2 engineers for complex issues
- Meet/exceed weekly performance metrics (CSAT, FCR)
- Participate in weekend rotational on-call duties
- Contribute to knowledge base improvements
- Train on new products/services quarterly
Qualifications
- 1+ years customer support experience
- Proficiency with remote work tools (Zoom, Slack)
- Strong troubleshooting skills for software/hardware
- Excellent written/verbal communication
- Ability to work independently during shifts
- High-speed home internet required
- Available Saturdays and Sundays (8am-6pm MST)
- Passion for helping customers succeed