Job Description
Join Nexus Solutions and thrive in our 100% remote work environment! We're seeking a dedicated Customer Support Specialist to deliver exceptional experiences for our clients across Georgia and beyond. Enjoy the flexibility of working from home with competitive weekly pay, comprehensive benefits, and a supportive team culture. If you're passionate about problem-solving and excel in digital communication, this role is your gateway to a rewarding remote career.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with 24-hour response time
- Document support cases in CRM systems with detailed accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Conduct proactive customer outreach for satisfaction surveys
- Maintain product knowledge through continuous training modules
- Identify trends in customer feedback for service improvements
- Adhere to data security protocols for all client interactions
Qualifications
- 2+ years in customer support or related experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Excellent written and verbal communication skills
- Strong problem-solving abilities with technical aptitude
- High-speed home internet and quiet workspace
- Ability to work independently with minimal supervision
- Experience in SaaS or tech industry preferred
- Associate degree or equivalent certification