Job Description
Join Omaha's fastest-growing tech startup as a Remote Entry-Level Customer Support Specialist! We're seeking motivated individuals to deliver exceptional virtual customer experiences from the comfort of your home office. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy flexible hours, competitive benefits, and the chance to build a career in customer success with a forward-thinking company.
Why You'll Love Working With Us:
• Fully remote position with flexible scheduling
• Paid training and professional development
• Comprehensive health benefits and 401(k)
• Collaborative virtual team environment
• Opportunities for advancement into senior roles
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve technical issues and process orders using our proprietary CRM system
- Document interactions accurately in customer databases for quality assurance
- Collaborate with cross-functional teams to resolve complex customer escalations
- Identify trends in customer feedback to improve service protocols
- Maintain product knowledge through ongoing training modules
- Meet weekly performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Proficient with Microsoft Office suite and basic tech troubleshooting
- Ability to work independently with minimal supervision
- Type minimum 40 WPM with high accuracy
- Reliable high-speed internet and quiet home office space
- Previous customer service experience a plus but not required
- Must be available for occasional weekend or evening shifts