Job Description
Launch your career with ConnectSolutions Inc. – a leader in remote customer support solutions! We're seeking passionate Entry Level Customer Support Specialists to join our dynamic team from the comfort of your home in Milwaukee, WI. As a remote-first company, we provide all necessary equipment including laptop, headset, and software – absolutely free!
This full-time remote position offers comprehensive training, career growth opportunities, and a supportive virtual environment. You'll be part of a company that values work-life balance and invests in employee development. If you're detail-oriented, tech-savvy, and eager to help others, this is your perfect starting point in the customer service industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and troubleshoot product problems using provided tools
- Maintain detailed customer records in CRM systems with 100% accuracy
- Collaborate with support teams to escalate complex issues efficiently
- Continuously update product knowledge through company training modules
- Meet performance metrics including response time and resolution targets
- Provide feedback to improve customer experience and support processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or technical support experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal/written communication abilities
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Must be legally authorized to work in the United States
- Reside in Milwaukee, WI area (no relocation required)