Job Description
Join TechSolve Inc., a leading remote-first tech company, as an Entry-Level Customer Support Specialist. We're hiring immediately for fully remote positions based in Indianapolis, Indiana! No prior experience required – we provide all necessary equipment including laptop, headset, and software. Enjoy flexible hours, comprehensive training, and career growth opportunities in a supportive virtual environment.
Why TechSolve?
- 100% remote work with company-provided equipment
- Competitive salary and benefits package
- Professional development stipend
- Collaborative virtual team culture
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Troubleshoot technical issues using provided tools
- Document cases accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet monthly performance metrics for response times
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and typing skills
- Strong written and verbal communication
- Ability to work independently in remote setting
- Customer service mindset with problem-solving aptitude
- Reliable high-speed internet connection
- Willingness to learn new technologies quickly
- Time management and organizational skills