Job Description
Join TechFlow Solutions as a Remote Entry-Level IT Support Specialist and launch your career in technology with 100% remote flexibility. We're seeking motivated individuals in Oklahoma City to provide exceptional technical assistance to our clients while working from the comfort of your home. Enjoy competitive compensation, comprehensive benefits, and a supportive virtual environment designed for professional growth.
Responsibilities
- Provide remote technical support via phone, email, and chat for software/hardware issues
- Diagnose and troubleshoot Windows/macOS systems and common network problems
- Document all interactions using our ticketing system with detailed resolution notes
- Collaborate with senior engineers to resolve complex technical escalations
- Conduct remote system installations and configuration updates for clients
- Participate in virtual training sessions to enhance technical skills
Qualifications
- High school diploma or equivalent; technical certification preferred (CompTIA A+, Google IT Support)
- Basic understanding of operating systems, networking concepts, and security protocols
- Strong written and verbal communication skills with customer-focused mindset
- Ability to work independently with minimal supervision in a remote setting
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Must have reliable high-speed internet connection and quiet home office