Job Description
Join TechSolve Solutions as a Remote Equipment Technician and revolutionize how we deliver technical support! We provide all necessary equipment, including high-performance laptops, specialized tools, and ergonomic workstations—no upfront investment required. This fully remote role lets you serve clients across California while based in San Antonio, offering unmatched flexibility and career growth. Our cutting-edge platform ensures seamless connectivity, and you'll receive comprehensive training on industry-leading equipment. Enjoy competitive benefits, unlimited PTO, and a culture that values innovation and work-life balance. Apply today to become part of a team that's shaping the future of remote technical expertise!
Responsibilities
- Install, configure, and troubleshoot specialized remote equipment for clients nationwide
- Provide real-time technical support via video conferencing and remote access tools
- Conduct preventive maintenance and equipment calibration as per company protocols
- Document service activities using our CRM system and maintain accurate records
- Collaborate with cross-functional teams to resolve complex technical issues
- Train clients on proper equipment usage and best practices
- Continuously update knowledge on emerging equipment technologies and industry trends
Qualifications
- 3+ years of experience in equipment maintenance or technical support
- Proven ability to diagnose and resolve hardware/software issues remotely
- Valid driver's license and ability to travel occasionally for equipment deployment
- Strong proficiency with diagnostic tools and remote access software
- Excellent communication skills and customer service aptitude
- Certification in relevant technical fields (CompTIA A+, Cisco CCNA, etc.) preferred
- Ability to work independently while maintaining high productivity standards