Job Description
Join our dynamic healthcare team as a Remote-Friendly Scheduling Coordinator in Durham, NC! We're seeking a detail-oriented professional to manage complex appointment scheduling for our growing practice. Enjoy the flexibility of remote work while making a tangible impact on patient care coordination. This hybrid role combines remote work with occasional on-site collaboration at our state-of-the-art facility in the Research Triangle Park area.
At HealthCare Innovations Group, we value work-life balance and offer comprehensive benefits including health insurance, retirement plans, and professional development opportunities. Our collaborative culture embraces innovation and recognizes exceptional performance with competitive compensation and advancement pathways.
Responsibilities
- Coordinate complex multi-specialty appointments across 15+ provider calendars using Epic EMR scheduling system
- Optimize patient flow through strategic appointment blocking and resource allocation
- Proactively manage schedule changes, cancellations, and rescheduling with <24-hour turnaround
- Collaborate with clinical teams to resolve scheduling conflicts and ensure timely patient access
- Implement process improvements to reduce no-show rates by 15% quarterly
- Maintain accurate documentation in HIPAA-compliant scheduling platforms
- Train new staff on scheduling protocols and system navigation
Qualifications
- 3+ years of experience in healthcare scheduling or medical office coordination
- Proficiency with Epic EMR scheduling software and Microsoft Office Suite
- Exceptional communication skills with ability to de-escalate sensitive situations
- Proven ability to manage competing priorities in fast-paced environments
- Certified Medical Administrative Assistant (CMA) or equivalent preferred
- Strong analytical skills with data-driven decision-making experience
- Ability to work independently with minimal supervision in remote setting
- Knowledge of HIPAA compliance and healthcare scheduling best practices