Job Description
Join TechConnect Solutions as a Remote Full-Time Customer Support Specialist and revolutionize how we serve our clients! Based in Albuquerque, NM, we're hiring dedicated professionals to deliver exceptional service from home. We provide all necessary equipment including laptop, headset, and software—just bring your expertise and enthusiasm. Enjoy a competitive salary, comprehensive benefits, and a flexible remote work environment. Be part of a forward-thinking company that invests in your growth while serving customers nationwide.
Responsibilities
- Provide exceptional customer support via phone, email, and chat for diverse client base
- Resolve technical issues and troubleshoot software/hardware problems efficiently
- Document cases accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure resolution
- Meet/exceed performance metrics including response time and customer satisfaction scores
- Continuously update knowledge base through training and product research
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Proficient with Microsoft Office Suite and remote communication tools
- Strong problem-solving skills and ability to remain calm under pressure
- Excellent written and verbal communication skills
- Reliable high-speed internet connection at home office
- Ability to work independently while collaborating effectively with teams