Job Description
Join TechSolutions Pro as a Remote IT Specialist and transform your career with our cutting-edge remote work setup! We provide all necessary equipmentâincluding high-performance laptops, dual monitors, and ergonomic accessoriesâso you can thrive from home while serving clients across New York and Illinois. This full-time role offers unparalleled flexibility, competitive benefits, and the opportunity to work with industry-leading technologies in a supportive virtual environment. If you're passionate about IT innovation and seek a work-life balance that aligns with modern demands, apply today and become part of our award-winning remote team!
Responsibilities
- Install, configure, and maintain remote IT infrastructure including hardware, software, and network systems
- Provide 24/7 technical support to clients via phone, chat, and remote desktop tools
- Monitor system performance and proactively address security vulnerabilities
- Document IT procedures, create knowledge base articles, and conduct virtual training sessions
- Collaborate with cross-functional teams to implement scalable technology solutions
- Optimize remote work environments for maximum productivity and security compliance
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 3+ years of experience in remote IT support or system administration
- Proficiency with virtualization tools (VMware, Hyper-V) and cloud platforms (AWS, Azure)
- Strong troubleshooting skills for Windows/Linux environments and networking protocols
- Excellent communication abilities with proven remote collaboration experience
- CompTIA Security+ or equivalent cybersecurity certification preferred
- Ability to work independently with minimal supervision in a home office setting