Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and become a vital part of our dynamic team! We provide all necessary equipment including a high-performance laptop, dual monitors, and specialized software to ensure your success. This fully remote role offers the flexibility to work from anywhere in Charlotte, NC while supporting our cutting-edge technology infrastructure.
We're seeking a tech-savvy professional to deliver exceptional IT support to our clients. You'll troubleshoot complex issues, implement security protocols, and optimize systems – all while enjoying our comprehensive benefits package including health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Provide remote technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues via ticketing systems and live chat
- Implement cybersecurity best practices and maintain compliance standards
- Document all procedures, solutions, and system configurations
- Collaborate with cross-functional teams to enhance system performance
- Train end-users on new technologies and security protocols
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows/macOS, Active Directory, and cloud platforms
- Strong problem-solving skills with ability to troubleshoot remotely
- Excellent communication skills for technical and non-technical audiences
- Experience with ticketing systems (ServiceNow, Jira) preferred
- Ability to work independently with minimal supervision