Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and revolutionize how we empower our distributed team! We provide all necessary equipment including high-performance laptops, dual monitors, and ergonomic peripherals to ensure your success from home. This role offers the perfect blend of technical challenge and work-life balance while serving as the backbone of our client infrastructure.
Our Milwaukee-based team embraces remote-first culture with biannual in-person retreats and comprehensive health benefits. You'll collaborate with Fortune 500 clients while advancing your career in a supportive environment that values innovation and continuous learning.
Responsibilities
- Provide Tier 2-3 technical support via remote tools for enterprise clients
- Deploy and maintain virtual desktop infrastructure (VDI) solutions
- Implement cybersecurity protocols including VPN and multi-factor authentication
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system integrations
- Monitor network performance using enterprise monitoring tools
- Lead incident response for critical outages
Qualifications
- 3+ years of remote IT support experience
- CompTIA Security+ or equivalent certification
- Proficiency in Microsoft Azure and Active Directory
- Expert knowledge of VPN technologies and remote access solutions
- Experience with ServiceNow or similar ITSM platforms
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid US driver's license for occasional on-site visits