Job Description
Join our dynamic team as a Remote IT Support Specialist in Jacksonville! We provide all necessary equipment to ensure your success from home. As a key member of our technology division, you'll empower our clients with seamless technical solutions while enjoying the flexibility of remote work. Our comprehensive benefits package includes health insurance, retirement plans, and professional development opportunities.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Configure and maintain company-provided equipment (laptops, peripherals)
- Document all troubleshooting procedures and solutions
- Collaborate with cross-functional teams to resolve complex technical problems
- Conduct system updates and security patches remotely
- Train users on new technologies and best practices
Qualifications
- 3+ years of IT support experience in remote environments
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- Exceptional communication skills with ability to explain technical concepts
- Experience with ticketing systems (e.g., Zendesk, Jira)
- Ability to work independently while collaborating effectively