Job Description
Join our innovative team as a Remote IT Support Specialist in Albuquerque, NM! We're urgently hiring professionals to deliver exceptional technical support to clients nationwide. Equipment provided – including laptop, headset, and software licenses. Enjoy a flexible remote work environment with competitive benefits and growth opportunities. Ideal for candidates passionate about solving complex technical challenges while maintaining a healthy work-life balance.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and email
- Install, configure, and maintain company-provided IT equipment for remote employees
- Diagnose and resolve system malfunctions, including VPN connectivity and security protocols
- Document troubleshooting steps and maintain accurate ticketing system records
- Collaborate with cross-functional teams to implement IT infrastructure improvements
- Train users on new technologies and security best practices
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- Proficiency in Windows OS, Active Directory, and cloud-based collaboration tools
- Strong troubleshooting skills with networking, hardware, and software applications
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Valid U.S. driver's license for occasional equipment shipments