Job Description
Are you a tech wizard looking for the ultimate remote work flexibility? Apex Digital Services is seeking a dedicated Remote IT Support Specialist based in Columbus, OH, to join our dynamic team. We understand the modern workforce needs the right tools, which is why we provide top-tier equipment to ensure you work from home without any technical hurdles.
In this pivotal role, you will be the first line of defense for our remote employees, ensuring seamless operations from your home office. You will receive a fully configured laptop and peripherals, allowing you to hit the ground running on day one.
Why Join Us?
- Equipment Provided: We issue a premium laptop and high-speed internet allowance.
- Remote Flexibility: Work from anywhere in Columbus, OH, with a supportive company culture.
- Competitive Pay: Salary based on experience.
Don't miss this opportunity to advance your career in IT support while enjoying the comfort of your home office. Apply today!
Responsibilities
- Provide tier 2/3 technical support for hardware, software, and network issues via remote access tools.
- Configure and manage company-issued laptops, ensuring optimal performance and security.
- Troubleshoot connectivity issues for remote employees to maintain business continuity.
- Document all technical issues and resolutions in our ticketing system (e.g., JIRA, ServiceNow).
- Collaborate with the on-site IT team to implement remote work policies and security protocols.
- Conduct virtual training sessions for employees on new software and hardware tools.
- Monitor system performance and proactively address potential security vulnerabilities.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- CompTIA A+ or Microsoft Certified Professional (MCP) certification is a strong plus.
- Proven experience (2+ years) in IT support, help desk, or technical support roles.
- Strong understanding of Windows and macOS operating systems.
- Excellent verbal and written communication skills for remote interaction.
- Ability to work independently with high attention to detail and problem-solving skills.