Job Description
Join TechConnect Solutions as a Remote IT Support Specialist in Jacksonville and receive all necessary equipment to excel from home! We're seeking a tech-savvy professional to deliver exceptional virtual support to our clients. Enjoy a flexible remote work environment with full company-provided hardware and software. Be part of a dynamic team driving digital transformation while maintaining work-life balance. Benefits include: Health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Provide remote technical support via phone, chat, and video conferencing
- Configure and troubleshoot company-provided laptops, peripherals, and software
- Document all IT issues and resolutions in ticketing systems
- Conduct remote security audits and implement best practices
- Collaborate with cross-functional teams to resolve complex technical issues
- Train clients on new technologies and software solutions
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of remote IT support experience
- CompTIA A+ or equivalent certification required
- Expertise in Windows/macOS, networking, and cloud platforms
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow)
- Valid Florida driver's license for occasional on-site visits