Job Description
Are you a technical problem solver looking for a stable, full-time remote opportunity in Long Beach? Pacific Digital Solutions is hiring a Remote IT Support Specialist to join our growing team. We are committed to providing top-tier technology support to our clients and ensuring our team members have the best tools to succeed.
Why Join Us?
- Equipment Provided: We provide a high-performance MacBook Pro, 27-inch monitor, ergonomic keyboard, noise-canceling headset, and high-speed internet stipend.
- Remote Flexibility: Work from the comfort of your home in Long Beach or anywhere in the US.
- Career Growth: Opportunities for advancement into Systems Administration and Network Engineering.
We are looking for a proactive individual who can troubleshoot issues efficiently and communicate complex technical solutions clearly.
Responsibilities
- Provide remote technical support via phone, email, and remote desktop tools for hardware and software issues.
- Configure, deploy, and manage company-issued devices (laptops, mobile devices, peripherals).
- Manage and prioritize incoming help desk tickets using our ticketing system (Jira Service Management).
- Perform software installations, updates, and security patching.
- Collaborate with the IT team to maintain network security and data integrity.
- Document technical issues and resolutions in the knowledge base.
Qualifications
- High School Diploma or GED required; Associate’s Degree in IT or related field preferred.
- 1-3 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows and macOS operating systems.
- Experience with remote support tools (TeamViewer, AnyDesk, etc.) and ticketing systems.
- Excellent communication skills and a customer-centric attitude.
- Ability to work independently and manage time effectively in a remote environment.