Job Description
Are you a tech-savvy problem solver looking for a Work From Home opportunity in Virginia Beach? TechNova Solutions is currently seeking a dedicated IT Support Specialist to join our dynamic remote team. We offer a competitive salary, comprehensive benefits, and the flexibility to work from the comfort of your home.
In this role, you will be the first point of contact for technical issues, providing remote assistance to our global client base. If you have a passion for technology and a customer-first mindset, we want to hear from you.
Responsibilities
- Provide top-tier remote technical support via email, chat, and phone to internal and external clients.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Manage and prioritize a high volume of helpdesk tickets efficiently using remote tools.
- Document technical issues, resolutions, and customer interactions in our CRM system.
- Collaborate with senior IT staff to implement system improvements and security protocols.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 2+ years of experience in IT support, help desk, or customer service roles.
- Strong knowledge of Windows, macOS, and Microsoft Office Suite.
- Excellent written and verbal communication skills.
- Must have a reliable high-speed internet connection and a quiet home office environment.