Job Description
Are you ready to take your career to the next level? San Diego Digital Services is seeking a highly skilled and proactive Remote Technical Support Specialist to join our elite team. We are a rapidly growing company that values innovation, autonomy, and professional growth.
We are looking for a dedicated professional who thrives in a remote work environment and is eager to start immediately. If you have a passion for problem-solving and exceptional customer service skills, we want to hear from you.
Why Join Us?
- 100% Remote Work from Home (San Diego, CA area or Nationwide)
- Immediate Hire & Start Date
- Competitive Salary & Comprehensive Benefits Package
- Professional Development Opportunities
Responsibilities
- Provide top-tier technical support to customers via phone, chat, and email, resolving issues efficiently and accurately.
- Troubleshoot hardware, software, and network connectivity issues for remote clients.
- Document all interactions, solutions, and troubleshooting steps in our CRM ticketing system (Zendesk/Jira).
- Collaborate with the engineering team to escalate complex issues and suggest product improvements.
- Maintain a high level of customer satisfaction by adhering to service level agreements (SLAs).
- Conduct remote sessions to guide users through technical setups and installations.
- Stay updated on the latest technology trends and internal systems to provide informed support.
Qualifications
- 1-3 years of experience in Technical Support, Help Desk, or IT Support.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently in a remote setting with minimal supervision.
- High school diploma or equivalent; Associate or Bachelor's degree in IT or a related field preferred.
- Experience with remote support tools (TeamViewer, AnyDesk) is a plus.