Job Description
We are seeking a highly motivated Remote Technical Support Specialist to join our growing team based in Philadelphia. This is an immediate hire opportunity for a self-starter who thrives in a fast-paced, digital environment.
As a key member of our support team, you will be the first point of contact for our clients, resolving technical issues via phone, email, and chat from the comfort of your home office. We offer a competitive benefits package and the flexibility you've been looking for.
Responsibilities
- Provide exceptional technical support to clients via remote channels, diagnosing and resolving hardware, software, and network issues.
- Document all customer interactions and technical resolutions in our CRM system for future reference.
- Collaborate with cross-functional teams to escalate complex issues and improve internal processes.
- Maintain a high level of customer satisfaction by adhering to strict service level agreements (SLAs).
- Stay updated on the latest technology trends and internal knowledge base documentation.
- Conduct remote troubleshooting sessions to guide clients through technical setups.
Qualifications
- High school diploma or GED equivalent required; Associate’s degree in IT or related field is a plus.
- Proven experience in customer service or technical support is highly preferred.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent written and verbal communication skills, with a professional phone manner.
- Reliable high-speed internet connection and a dedicated workspace.
- Familiarity with remote collaboration tools (Zoom, Slack, etc.) is a plus.