Job Description
Are you a technical problem solver looking to make an impact from the comfort of your home?
Apex Digital Systems is a forward-thinking technology firm based in Virginia Beach, seeking a dedicated Remote IT Support Specialist to join our expanding team. We pride ourselves on delivering exceptional technical support to clients nationwide while maintaining a fully remote culture that fosters flexibility and work-life balance.
In this role, you will serve as the first line of defense for our clients, resolving complex technical issues through remote diagnostics and collaboration. If you are passionate about technology and have a knack for helping others, we want to hear from you.
Why Join Us?
• 100% Remote Work: Work from anywhere in Virginia Beach or beyond.
• Competitive Benefits: Health, dental, vision, and 401(k) matching.
• Growth Opportunities: Clear career progression within a dynamic tech environment.
• Modern Tools: Access to the latest technology to perform your job efficiently.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues related to operating systems, networks, printers, and peripherals via remote access tools.
- Ticket Management: Prioritize and manage incoming IT support tickets using Zendesk or ServiceNow to ensure rapid response times.
- User Support: Provide remote assistance to employees and clients, guiding them through technical processes and best practices.
- System Maintenance: Perform routine system updates, patch management, and security audits to ensure network integrity.
- Documentation: Maintain accurate records of incidents, solutions, and technical documentation.
- Collaboration: Work closely with the network engineering team to implement long-term technical solutions.
Qualifications
- Experience: Minimum 3 years of experience in IT support, help desk, or technical support roles.
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Technical Skills: Proficiency in remote desktop software (TeamViewer, LogMeIn), VPNs, and Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Self-Starter: Highly motivated individual capable of working independently with minimal supervision.
- Certifications: CompTIA A+ or Network+ certification is a strong plus.