Job Description
Urgently Hiring Remote Night Shift Professionals in Chicago, IL! Join Global Connect Solutions as a 100% work-from-home Customer Specialist. Enjoy flexible scheduling while delivering exceptional support from the comfort of your home. We offer competitive pay, comprehensive benefits, and career growth opportunities. Perfect for night owls seeking stability without commute hassles!
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries with empathy and efficiency
- Resolve technical issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify process improvements and share insights
- Adhere to security protocols for sensitive customer data
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service/tech support experience
- Proficient in CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional communication skills and problem-solving abilities
- Self-motivated with strong time management skills
- Reliable high-speed internet and quiet home office setup
- Availability to work night shifts (11 PM - 7 AM CST)