Job Description
Join TechNova Solutions as a Remote Night Shift Customer Support Specialist and become part of our award-winning team dedicated to excellence. This fully remote position allows you to serve clients from the comfort of your home while enjoying Colorado Springs' vibrant lifestyle. We offer comprehensive training, career advancement opportunities, and a collaborative digital workspace where your contributions make a real impact. Enjoy flexible scheduling, competitive benefits, and the unique satisfaction of supporting customers during critical hours. If you're a problem-solver with exceptional communication skills ready to thrive in a dynamic night shift environment, apply today!
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours
- Troubleshoot complex software and hardware issues for enterprise clients
- Document interactions and resolutions in CRM systems with precision
- Collaborate with global support teams using advanced communication tools
- Monitor system alerts and escalate critical incidents promptly
- Maintain high customer satisfaction scores through empathetic service
- Contribute to knowledge base articles and process improvements
Qualifications
- Minimum 2 years technical support experience in remote environments
- Proficiency with Windows, macOS, and mobile troubleshooting
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification preferred
- Experience with Zendesk, Jira, or similar platforms
- High-speed internet connection and quiet home office setup
- Availability to work nights (10 PM - 6 AM MST) with flexible scheduling