Job Description
Join our dynamic team as a Remote Night Shift Customer Support Specialist and become the backbone of our 24/7 operations. This urgent opening offers the rare combination of remote flexibility with consistent night shift hours (10 PM - 6 AM EST), perfect for night owls and those seeking work-life balance. Enjoy competitive pay, comprehensive benefits, and the opportunity to excel in a supportive virtual environment. No commute, no dress code – just focused, impactful work from your home office in Jacksonville, FL.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during night shift hours (10 PM - 6 AM EST)
- Troubleshoot technical issues and resolve customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining service quality metrics
- Collaborate with global teams to escalate complex issues and improve support processes
- Proactively identify trends in customer feedback to enhance service delivery
- Adhere to security protocols when handling sensitive customer data
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficiency with ticketing systems (Zendesk, ServiceNow) and Microsoft Office
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision during night hours
- Flexible schedule availability for night shifts and occasional weekend coverage