Job Description
Join TechGlobal Solutions as a Remote Night Shift Customer Support Specialist and transform your career while working from the comfort of your home. We're seeking dedicated professionals to provide exceptional service during our overnight hours (11 PM - 7 AM CT). Enjoy competitive compensation, comprehensive benefits, and a flexible schedule that fits your lifestyle. Be part of our innovative team supporting Fortune 500 clients with cutting-edge technology solutions. Immediate openings available!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during night shift hours
- Resolve technical issues and troubleshoot software/hardware problems
- Document interactions and maintain detailed case records in CRM systems
- Collaborate with global teams to ensure seamless service delivery
- Adhere to SLAs and maintain high customer satisfaction metrics
- Participate in continuous training on new products and processes
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years of customer service or technical support experience
- Excellent written and verbal communication skills
- Ability to work independently during night shift hours (11 PM - 7 AM CT)
- Proficiency with ticketing systems (Zendesk, Jira) and remote desktop tools
- Strong problem-solving skills and attention to detail
- Reliable high-speed internet and quiet home workspace