Job Description
Join our elite remote team as a Night Shift Customer Support Specialist and transform your career from the comfort of your home! Apex Global Services is seeking dedicated professionals to provide exceptional service during our overnight hours (10 PM - 6 AM CT). This 100% remote position offers competitive compensation, comprehensive benefits, and a supportive virtual work environment. Perfect for night owls who thrive in quiet settings and want to advance their careers without commuting. Experience the flexibility of working from anywhere in Houston while making a real impact for our global clients.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during overnight hours (10 PM - 6 AM CT)
- Troubleshoot complex technical issues for enterprise clients using remote diagnostic tools
- Document all interactions and resolutions in CRM systems with precise detail
- Collaborate with global teams to resolve escalated issues and improve service protocols
- Maintain 95%+ customer satisfaction scores through empathetic communication
- Adhere to strict security protocols when handling sensitive client data
Qualifications
- Minimum 2 years in customer service or technical support role
- Proven ability to work independently with minimal supervision
- Proficient with remote desktop tools (TeamViewer, AnyDesk) and CRM platforms
- Exceptional written and verbal communication skills
- Comfortable working overnight hours in a quiet home environment
- High-speed internet connection (minimum 50 Mbps)
- Valid US work authorization and ability to pass background check