Job Description
Join our dynamic team as a Remote Night Shift Customer Support Specialist and transform your night owl energy into career success! We're hiring immediately for remote positions based in Memphis, TN, offering competitive pay and exceptional work-life balance. This full-time role allows you to serve clients from the comfort of your home while enjoying premium benefits and career advancement opportunities.
What We Offer:
- Industry-leading compensation with performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid training and professional development
- Flexible scheduling options
- Home office equipment stipend
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during night shift hours (11 PM - 7 AM CT)
- Resolve technical and billing inquiries with precision and empathy
- Maintain detailed case documentation in CRM systems
- Collaborate with global teams to resolve complex customer issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Proactively identify process improvement opportunities
- Participate in ongoing training and knowledge sharing
Qualifications
- High school diploma or equivalent; bachelor's preferred
- 1+ years customer service or technical support experience
- Excellent written/verbal communication skills
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Reliable high-speed internet and quiet workspace
- Ability to work independently during night shift hours
- Basic troubleshooting skills for software/hardware issues
- Flexibility to adjust schedule during peak periods