Job Description
Are you looking for a rewarding career that offers the flexibility to work from home with a competitive night shift schedule? Apex Support Solutions is currently seeking a dedicated Remote Night Shift Customer Support Specialist to join our expanding team.
We are a leading provider of digital customer experience solutions, serving clients across the United States. Our San Francisco and Florida hubs are looking for passionate individuals who excel under pressure and thrive in a remote environment. This is an excellent opportunity to join a fast-growing company with a culture that values work-life balance and professional growth.
Why Join Us?
- 100% Remote Work: No commute, no office politics, just results from your home office.
- Flexible Hours: Enjoy the quiet of the night while earning a competitive wage.
- Benefits Package: Comprehensive medical, dental, and vision insurance.
Responsibilities
- Manage high-volume incoming inquiries via email, chat, and phone during night shift hours (e.g., 10 PM - 6 AM EST).
- Provide accurate, timely, and empathetic solutions to customer questions regarding products and services.
- Troubleshoot technical issues and guide customers through step-by-step resolution processes.
- Document all customer interactions and issue resolutions accurately in our CRM software.
- Identify and escalate complex issues to the appropriate Tier 2 support team.
- Maintain a high level of customer satisfaction (CSAT) and Net Promoter Score (NPS).
- Collaborate effectively with day-shift teams to ensure seamless continuity of support.
Qualifications
- Must be authorized to work in the United States.
- Ability to work a rotating night shift schedule (10 PM - 6 AM EST).
- Strong written and verbal communication skills with a professional demeanor.
- Proficient in using web browsers and standard office software (MS Office, Google Suite).
- Previous experience in customer service or technical support is highly preferred.
- Reliable high-speed internet connection and a quiet home workspace.
- Self-motivated, detail-oriented, and able to work independently.