Job Description
Join Detroit Tech Innovations as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This premium opportunity offers competitive compensation, flexible scheduling, and the chance to work with cutting-edge technology while supporting global clients from the comfort of your home. Ideal for night owls seeking career advancement in a dynamic, remote-first environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems during night shift hours
- Monitor and maintain company infrastructure through remote monitoring tools
- Troubleshoot complex system issues and implement effective solutions
- Document all technical procedures and create detailed incident reports
- Collaborate with global teams during critical system outages
- Conduct regular system maintenance and security updates
- Train junior support staff on advanced troubleshooting techniques
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA Network+ or equivalent certification required
- Proven experience with remote support tools (e.g., TeamViewer, Splashtop)
- Strong knowledge of Windows Server, Active Directory, and cloud platforms
- Exceptional problem-solving skills and customer service orientation
- Ability to work independently with minimal supervision during night shifts
- Valid US work authorization and reliable high-speed internet connection