Job Description
Join our elite remote team as a Night Shift IT Support Specialist and become the guardian of our digital infrastructure while Tucson sleeps. We're seeking tech-savvy professionals to provide exceptional after-hours technical support to global clients. Enjoy competitive compensation, flexible scheduling, and the freedom to work from anywhere in the comfort of your home. This is your chance to excel in a high-impact role with cutting-edge technology while maintaining a healthy work-life balance.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Troubleshoot complex hardware/software issues across Windows and macOS environments
- Manage user accounts, permissions, and security protocols
- Document incidents, resolutions, and knowledge base articles
- Collaborate with global teams during critical outages
- Maintain SLA compliance and customer satisfaction metrics
Qualifications
- 3+ years in IT support with night shift experience
- Expertise in Active Directory, VPNs, and cloud services
- CompTIA A+/Network+ certifications or equivalent
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with remote monitoring tools (e.g., SolarWinds, Nagios)