Job Description
Join TechFlow Solutions as a Remote Night Shift IT Support Specialist and become a vital part of our 24/7 operations team. This fully remote role offers the flexibility to work from anywhere while delivering critical technical support to clients across North Carolina and Virginia. We're seeking a dedicated professional to troubleshoot complex issues, maintain system integrity, and ensure seamless service during overnight hours. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and ticketing systems
- Monitor system health and proactively address security vulnerabilities during overnight shifts
- Document incidents, resolutions, and knowledge base articles with precision
- Collaborate with cross-functional teams to resolve escalated issues
- Conduct routine system maintenance and performance optimization
- Train clients on best practices for secure remote work
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency with Windows/macOS, cloud platforms (AWS/Azure), and ticketing tools
- Exceptional problem-solving skills and ability to work independently
- Strong written and verbal communication skills
- Available to work flexible night shifts (10 PM - 6 AM EST)
- Experience with VPN setups and remote desktop protocols