Job Description
Join TechSolutions Pro as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This high-impact role combines technical expertise with exceptional problem-solving to ensure seamless system performance during overnight hours. You'll troubleshoot complex issues, implement security protocols, and provide critical support to our global client base—all from the comfort of your home office. We offer competitive compensation, comprehensive benefits, and a collaborative team environment that values innovation and work-life balance.
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support tools
- Monitor system security and implement threat prevention measures overnight
- Document incident reports with detailed technical analysis and resolution steps
- Collaborate with global teams during cross-continental system migrations
- Proactively identify and resolve potential system vulnerabilities
- Provide exceptional customer service to clients across multiple time zones
- Conduct system maintenance and updates during low-traffic periods
Qualifications
- 3+ years of IT support experience with remote troubleshooting expertise
- CompTIA Security+ or equivalent cybersecurity certification
- Proficiency in Windows/Linux environments and cloud platforms (AWS/Azure)
- Strong analytical skills with ability to resolve escalations independently
- Excellent written communication for technical documentation
- Available to work 11 PM - 7 AM CT (flexible scheduling possible)
- High-speed home internet connection and ergonomic workspace