Job Description
Join NexusTech Solutions as a Remote Weekend IT Support Specialist and become the backbone of our weekend operations! We're seeking tech-savvy professionals to deliver exceptional remote support to our Bay Area clients during weekend shifts. This role offers the flexibility of remote work while serving San Francisco's vibrant tech community. Enjoy competitive compensation, premium training, and the opportunity to work with cutting-edge technologies. If you're passionate about solving complex technical challenges and thrive in weekend schedules, apply now to join our award-winning team!
Responsibilities
- Provide remote technical support to San Francisco-based clients via phone, chat, and ticketing systems
- Troubleshoot and resolve hardware/software issues including VPN connectivity, cloud applications, and security protocols
- Document all interactions and resolutions using ITSM platforms (ServiceNow/Jira)
- Collaborate with on-call engineers for complex escalations during weekend shifts
- Conduct system health checks and preventive maintenance for assigned client portfolios
- Deliver exceptional customer service with a focus on first-call resolution
- Stay updated on emerging technologies through continuous learning modules
Qualifications
- 3+ years of remote IT support experience with weekend shift exposure
- Expert knowledge of Windows/macOS, cloud platforms (AWS/Azure), and networking fundamentals
- CompTIA Security+ or equivalent certification required
- Proven ability to diagnose and resolve complex technical issues independently
- Strong communication skills with ability to explain technical concepts to non-technical users
- Experience with ticketing systems and remote monitoring tools
- Valid California driver's license (occasional on-site support may be required)
- Ability to work Saturdays/Sundays 8am-4pm PST with flexible scheduling options