Job Description
Join TechFlow Solutions as a Remote Weekend IT Support Specialist and become part of a dynamic team supporting Raleigh's growing tech sector. This full-time remote position offers the flexibility to work from home while delivering critical technical support to enterprise clients during weekend hours. Enjoy competitive compensation, comprehensive benefits, and the opportunity to advance your career in a thriving tech hub.
Responsibilities
- Provide Tier 2/3 technical support for enterprise hardware, software, and network infrastructure
- Resolve complex system issues via remote access and ticket management systems
- Document troubleshooting procedures and knowledge base articles
- Collaborate with cross-functional teams during critical weekend deployments
- Monitor system health and proactively address potential outages
- Train clients on new technologies and security protocols
- Contribute to continuous improvement of support workflows
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware, software, and network issues
- Excellent written and verbal communication abilities
- Ability to work independently during non-standard hours
- Experience with remote access tools (TeamViewer, AnyDesk, etc.)
- BS in Computer Science or related field preferred