Job Description
Join TechFlow Solutions as a Remote Weekend IT Support Specialist and become the digital hero for our Minneapolis clients! We're seeking tech-savvy professionals to deliver exceptional remote support during weekend shifts. This role offers the perfect blend of flexible scheduling, meaningful impact, and competitive compensation. You'll troubleshoot complex systems, resolve user issues, and ensure seamless digital experiences—all while enjoying Minneapolis' vibrant culture during your weekdays.
Why TechFlow Solutions?
- Premium remote work infrastructure with cutting-edge tools
- Comprehensive training and certification opportunities
- Health benefits and 401(k) matching for part-timers
- Collaborative culture with quarterly in-person meetups
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems via phone, chat, and remote access
- Diagnose and resolve hardware/software issues including Windows/macOS, networking, and cloud applications
- Document all interactions in ServiceNow with detailed ticket resolution steps
- Collaborate with on-call engineers during critical weekend incidents
- Conduct proactive system health checks during off-peak hours
- Maintain security protocols for remote access and data handling
- Train users on best practices for digital workflows
Qualifications
- 3+ years in IT support with weekend shift experience preferred
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Microsoft 365, AWS/Azure fundamentals, and endpoint management
- Exceptional troubleshooting skills with complex multi-platform systems
- Strong written communication for technical documentation
- Ability to work independently with minimal supervision
- Valid US work authorization and reliable high-speed internet
- Experience with ServiceNow or similar ticketing systems