Job Description
Join our dynamic team as a Remote Weekend IT Support Specialist! This unique full-time opportunity offers the flexibility of remote work while serving clients during weekend hours. You'll be the first point of contact for technical issues, ensuring seamless operations for our Louisville-based clients. Enjoy competitive compensation, comprehensive benefits, and a supportive environment that values work-life balance. Perfect for tech professionals seeking non-traditional schedules without sacrificing career growth.
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems
- Troubleshoot hardware/software issues across Windows, macOS, and cloud platforms
- Manage user accounts, permissions, and security protocols
- Document incidents, resolutions, and knowledge base articles
- Collaborate with weekday IT teams for escalated issue resolution
- Monitor system health and perform proactive maintenance
- Train end-users on best practices and new technologies
Qualifications
- 3+ years of IT support experience with remote work exposure
- Proficiency in Windows Server, Active Directory, and cloud services
- Strong diagnostic skills for hardware/network issues
- CompTIA A+/Network+ or equivalent certification
- Exceptional communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Zendesk)
- Ability to work independently with minimal supervision
- Available for all weekend shifts (Sat/Sun 8AM-8PM EST)