Job Description
Join CyberSecure Solutions Inc. as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations! We're seeking tech-savvy professionals to deliver exceptional remote IT support during overnight hours (11 PM - 7 AM EST). This fully remote position offers the flexibility to work from anywhere in Jacksonville while providing critical infrastructure support to enterprise clients.
As a key member of our global support team, you'll troubleshoot complex technical issues, maintain system security protocols, and ensure seamless operations during off-peak hours. Our culture values work-life balance, continuous learning, and career growth opportunities within the cybersecurity field.
Responsibilities
- Provide Tier 2/3 technical support for enterprise clients via phone, chat, and remote access during night shift hours
- Monitor and respond to critical system alerts, security incidents, and network outages
- Deploy and maintain cybersecurity patches, updates, and vulnerability management
- Document all support tickets, incident reports, and resolution procedures in ITSM systems
- Collaborate with global teams during major incident escalations and system migrations
- Conduct proactive system health checks and performance optimization
- Train and mentor junior support staff on cybersecurity best practices
Qualifications
- 3+ years of experience in enterprise IT support or cybersecurity operations
- CompTIA Security+ or equivalent certification required
- Expert knowledge of Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Proven experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Strong analytical skills for diagnosing complex network and security issues
- Excellent written and verbal communication skills for technical documentation
- Ability to work independently with minimal supervision during night shifts
- Must reside in Jacksonville, FL area for local timezone compliance