Job Description
Join TechGuard Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations! This fully remote role offers the flexibility to work from anywhere in Miami while supporting critical infrastructure during overnight hours. You'll troubleshoot complex technical issues, maintain system security, and provide exceptional support to our global client base. We offer competitive compensation, comprehensive benefits, and a collaborative culture that values your expertise. If you're a night owl with a passion for technology, this is your opportunity to thrive in a dynamic environment.
Responsibilities
- Provide 24/7 remote technical support for enterprise systems and applications
- Monitor network security and respond to incidents during overnight shifts
- Diagnose and resolve hardware, software, and connectivity issues
- Document ticket resolutions and maintain detailed knowledge base articles
- Collaborate with global teams during system maintenance windows
- Conduct proactive system health checks and performance optimization
- Train end-users on security best practices and remote access protocols
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA Network+ or Security+ certification required
- Proficiency with Windows Server, Active Directory, and cloud platforms
- Strong troubleshooting skills for on-premise and SaaS applications
- Ability to work independently during overnight hours (10 PM - 6 AM EST)
- Excellent written and verbal communication skills
- Experience with ticketing systems (Jira, ServiceNow) and remote desktop tools