Job Description
Join TechSolutions Inc. as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This full-time remote position offers the unique opportunity to work from home while providing critical technical support to clients across the Southwest. We value work-life balance and offer competitive compensation, comprehensive benefits, and a collaborative virtual team environment. Ideal for night owls who thrive in quiet, focused settings, this role allows you to troubleshoot complex technical issues, maintain system integrity, and deliver exceptional service—all while enjoying Albuquerque's vibrant culture during your daytime hours.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and ticketing systems
- Monitor and maintain server infrastructure, cloud services, and cybersecurity protocols during night shifts
- Document all troubleshooting steps, resolutions, and client interactions in ticketing systems
- Collaborate with day-shift teams to ensure seamless service continuity and knowledge transfer
- Proactively identify system vulnerabilities and implement preventive maintenance measures
- Train clients on best practices for cybersecurity and system optimization
- Respond to critical system alerts and execute emergency protocols as needed
Qualifications
- 3+ years of experience in IT support, helpdesk, or system administration
- Proficiency with Windows, macOS, Linux, and cloud platforms (AWS/Azure)
- Strong knowledge of networking concepts, VPNs, and remote access tools
- Certification in CompTIA A+, Network+, or equivalent preferred
- Exceptional problem-solving skills and ability to work independently
- Excellent written and verbal communication skills
- Ability to work nights (10 PM - 6 AM MST) and maintain high availability
- Must have dedicated home office with reliable high-speed internet