Job Description
Join TechNova Solutions as a Remote Night Shift IT Support Specialist and become an essential part of our 24/7 operations team. This full-time remote position offers the flexibility of working from home while providing critical technical support to our clients across the Raleigh metropolitan area. We're seeking a dedicated professional who thrives in overnight hours and is passionate about delivering exceptional service in a dynamic tech environment. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values your expertise and work-life balance.
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems for enterprise clients
- Diagnose and resolve hardware, software, and network issues across Windows/Linux environments
- Monitor systems overnight, ensuring proactive threat detection and incident response
- Document troubleshooting processes and maintain detailed knowledge base articles
- Collaborate with global IT teams during handover periods for seamless continuity
- Execute scheduled maintenance tasks and system updates during off-peak hours
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Proficiency with Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, VPNs)
- Ability to work independently with minimal overnight supervision
- CompTIA A+/Network+ certification or equivalent experience
- Excellent written and verbal communication skills
- Flexible availability to work 11 PM - 7 AM EST (Monday-Friday)