Job Description
Are you a dedicated IT professional seeking a flexible and rewarding weekend role in San Diego? Apex Support Systems is currently looking for a skilled Remote Weekend IT Support Specialist to join our elite technical team.
We specialize in providing top-tier technical assistance to enterprise clients, and we need a reliable problem solver to ensure our systems run smoothly during off-peak hours. This is a fully remote position that allows you to maintain a healthy work-life balance while enjoying a competitive compensation package.
Key Benefits:
- 100% Remote Work: No commute required, work from anywhere in the San Diego metro area or nationwide.
- Weekend-Only Schedule: Focus on your weekdays while we cover the critical weekend hours.
- Competitive Pay: Hourly rate starting at $25.00, with potential for increases based on performance.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
Responsibilities
- Provide tier 2 technical support via remote access tools (TeamViewer, AnyDesk) for hardware and software issues.
- Monitor and respond to helpdesk tickets with a focus on weekend coverage (Saturday 8:00 AM – 5:00 PM PST and Sunday 10:00 AM – 6:00 PM PST).
- Diagnose and resolve network connectivity, printer malfunctions, and OS errors.
- Escalate complex issues to senior engineers when necessary.
- Maintain accurate documentation of technical issues and resolutions in the ticketing system (Zendesk/ServiceNow).
- Collaborate with the on-site San Diego team to ensure continuity of support.
- Conduct routine system health checks and software updates during shift.
Qualifications
- Minimum of 2 years of experience in IT Helpdesk or Technical Support.
- Strong understanding of Windows and macOS operating systems.
- Proficiency in troubleshooting network protocols (TCP/IP, DNS) and remote access software.
- Excellent verbal and written communication skills, capable of explaining complex concepts to non-technical users.
- Must be available to work weekends (Saturday and Sunday) consistently.
- CompTIA A+ or equivalent certification is preferred.
- Reliable high-speed internet connection required.