Job Description
Are you a night owl with a knack for technology? Apex Tech Solutions is seeking a dedicated Technical Support Specialist to join our elite remote team based in Cleveland, Ohio. We are looking for a self-motivated problem solver who thrives in a quiet, high-focus environment to support our global clientele during evening hours.
Why Join Us?
We offer a competitive benefits package including health insurance, a 401(k) match, and a flexible work-from-home schedule designed for night-shift professionals.
Responsibilities
- Diagnose and troubleshoot hardware and software issues for clients via phone and chat.
- Manage and resolve complex tickets in our CRM system efficiently.
- Provide exceptional remote technical support and user education.
- Document solutions and maintain the internal knowledge base.
- Collaborate with engineering teams to escalate complex bugs.
Qualifications
- High school diploma or equivalent; Associate degree in IT preferred.
- Proven experience in technical support or customer service.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills.
- Must be available to work the night shift schedule (e.g., 10 PM - 6 AM).