Job Description
Join Austech Solutions Inc. as a Night Shift Remote Support Specialist and become part of our cutting-edge tech team operating from the heart of Austin! We're seeking dedicated professionals to deliver exceptional technical support during evening hours (11 PM - 7 AM CT) while enjoying the flexibility of a fully remote work environment. This role offers competitive compensation, comprehensive benefits, and the opportunity to work with industry-leading clients—all while maintaining a healthy work-life balance. Our culture emphasizes innovation, collaboration, and employee growth, making this the perfect opportunity for night owls who thrive in dynamic settings.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor and resolve system alerts during overnight hours with rapid response times
- Document all interactions, resolutions, and escalations in CRM systems
- Collaborate with global support teams during handover periods
- Contribute to process improvements for overnight operations
- Perform system maintenance and updates during low-traffic periods
- Maintain strict SLA compliance for critical incidents
Qualifications
- 2+ years of technical support experience in remote or hybrid environments
- Proven night shift or overnight availability commitment
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection (minimum 50 Mbps)