Job Description
Join Nevada Tech Solutions as a Night Shift Remote Support Specialist and thrive in our dynamic 24/7 environment. We're seeking dedicated professionals to provide exceptional technical support from the comfort of your home during overnight hours (11 PM - 7 AM PST). Enjoy competitive pay, comprehensive benefits, and a supportive team culture focused on innovation and work-life balance. This is your opportunity to advance your career while contributing to cutting-edge technology solutions.
Responsibilities
- Deliver remote technical support for enterprise software and hardware systems
- Resolve customer inquiries via phone, chat, and email during overnight hours
- Document ticket details accurately in CRM systems
- Collaborate with global support teams for complex issue escalation
- Monitor system health and perform preventive maintenance tasks
- Conduct remote diagnostics and troubleshooting
- Contribute to knowledge base documentation
Qualifications
- 2+ years of technical support experience
- Proficiency with Windows/macOS and networking fundamentals
- Excellent written and verbal communication skills
- Ability to work independently during overnight shifts
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (Zendesk, Jira)
- High-speed home internet connection required
- Quiet, dedicated home office space